FAQ

How do I return?

You, as a customer, are responsible for handling shipping and costs on returns.

We don't refund shipping costs.

Returns or exchanges may be done within 30 days from purchase date.

All returns must be in unworn condition.

RETURN ADDRESS:
Pasteelo
Frederiksborggade 31
1360 København K
Denmark

What delivery time can I expect?

Denmark: Delivery approximately within 1-2 business days

EU: Delivery approximately within 2-7 business days

Rest of the world: Delivery approximately within 5-10 business days

What are the shipping costs to my country?

Denmark: GLS - 35,00 DKK
Free shipping from 600,00 DKK

EU: GLS - €12,95
Rest of the world: UPS - $35,00

What are your opening hours at your store in Copenhagen?

Tuesday to Friday 10:00-18:00
Saturday 10:00-16:00
Sunday & Monday CLOSED

Shipping & Returns


DENMARK:

  • GLS - SHOP DELIVERY - 35,00 DKK
  • Free shipping from 600,00 DKK
  • Delivery approximately within 1-2 business days

    EU:

    • GLS - SHOP DELIVERY/EURO BUSINESS PARCEL - 12,95
    • Delivery approximately within 2-7 business days

      WORLDWIDE:

      • UPS - STANDARD DELIVERY - $35,00
      • Delivery approximately within 5-10 business days

        RETURNS:

        • Christmas gifts can be returned until 13th of January.
        • Returns or exchanges may be done within 30 days from purchase date.
        • All returns must be in unworn condition.
        • Costumer is responsible for handling shipping and costs on returns.
        • We don't refund shipping costs.

        CLAIMS:

        • We accept claims for defects within a 24-month period in accordance with Danish legislation.

           

          RETURN ADDRESS:

          Pasteelo
          Frederiksborggade 31 
          1360 København K
          Denmark
           

          CONTACT:

          info@pasteelo.com